Privacy Policy

Effective Date: 4 August 2026

At Chesser Chemicals Pty Ltd (“Chesser Chemicals”, “we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, contacting us or purchasing our products or services, you agree to the practices described in this Privacy Policy.

1. Who We Are

Chesser Chemicals Pty Ltd is an Australian manufacturer and supplier of cleaning, sanitation and chemical solutions serving a wide range of commercial and industrial industries.

Chesser Chemicals Pty Ltd

ABN: 67 008 262 039

124 Days Road

Ferryden Park SA 5010

Phone: (08) 8406 0000

Email: reception@chesserchemicals.com.au

Website: https://www.chesserchemicals.com.au

2. What Personal Information We Collect

Depending on how you interact with us, we may collect information including:

  • Your name
  • Business or company name
  • Job title
  • Email address
  • Telephone number
  • Postal or delivery address
  • Billing information
  • Product enquiries
  • Quote requests
  • Order details
  • Communication history
  • Newsletter subscription details
  • Any information you voluntarily provide through our contact forms, emails or phone calls.

We generally do not collect sensitive information unless it is reasonably necessary for providing our services or required by law.

3. How We Collect Personal Information

We may collect your information when you:

  • Submit an enquiry through our website
  • Request a quotation
  • Purchase products
  • Contact us by phone or email
  • Subscribe to our newsletter
  • Download product documentation
  • Apply for employment with us
  • Interact with us through social media
  • Visit our premises
  • Participate in promotions or surveys.

We may also receive information from distributors, resellers, business partners or other third parties where authorised.

4. Website Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on pages
  • Referring website
  • General geographic location
  • Website usage statistics.

This information helps us improve our website, products and customer experience.

5. Cookies

Our website may use cookies and similar technologies to:

  • Improve website performance
  • Remember user preferences
  • Analyse website traffic
  • Enhance your browsing experience
  • Support marketing activities.

Most web browsers allow you to disable cookies if you prefer.

Please note that some features of our website may not function correctly if cookies are disabled.

6. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries
  • Provide quotations
  • Process orders
  • Deliver products
  • Provide customer support
  • Improve our products and services
  • Manage customer accounts
  • Send newsletters and marketing communications (where you have consented)
  • Comply with legal obligations
  • Protect against fraud or misuse
  • Maintain website security.

7. Marketing Communications

With your consent, we may send you:

  • Product updates
  • Industry news
  • Promotional offers
  • Technical information
  • Company announcements.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

8. Disclosure of Personal Information

We may disclose your personal information to:

  • Delivery and freight providers
  • Payment providers
  • IT service providers
  • Website hosting providers
  • Cloud storage providers
  • Professional advisers
  • Marketing service providers
  • Government authorities where required by law.

We do not sell or rent your personal information to third parties.

9. Overseas Disclosure

Some of our technology providers or cloud services may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy laws.

10. Security of Personal Information

We take reasonable technical, administrative and physical measures to protect your information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure.

While we work hard to protect your information, no method of internet transmission or electronic storage is completely secure.

11. Access and Correction

You may request access to the personal information we hold about you.

If any information is inaccurate, incomplete or outdated, you may request that we correct it.

Requests can be made by contacting us using the details below.

12. Retention of Information

We retain personal information only for as long as reasonably necessary to:

  • Provide our services
  • Meet legal obligations
  • Resolve disputes
  • Maintain business records.

When information is no longer required, it is securely destroyed or de-identified where appropriate.

13. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies before providing personal information.

14. Children’s Privacy

Our website and services are intended for business and commercial users.

We do not knowingly collect personal information from children under 16 years of age.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.

The latest version will always be available on our website.

16. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us.

Chesser Chemicals Pty Ltd

124 Days Road

Ferryden Park SA 5010

Phone: (08) 8406 0000

Email: reception@chesserchemicals.com.au

Website: https://www.chesserchemicals.com.au

We will endeavour to respond to your enquiry or complaint within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

https://www.oaic.gov.au